Jean talked about her struggles at work and Frank couldn’t help giving advice. Jean expressed previously that she just wants to share her story, but Frank seems compelled to fix her work problem. 

Frank wasn’t clear how listening was beneficial. Jean explained that it allows her to emotionally vent, getting something off her chest, and often giving her the clarity to approach something differently if needed.

Jean suggested using a word or phrase to remind Frank that she just wants him to listen. They decided she would use the code words “Be amazing” to remind Frank to just listen. Frank needed Jean’s reassurance that listening was precisely what she needed and Jean would use the phrase to remind Frank that the gift of listening could be amazing.